What happened to my stuff

Lucylynn8

I was having loading issues and had to delete the app and reinstall once I reinstalled all my stuff that I had earned was gone, including things I paid for, but yet I am still at the level I should be on, so what happened to my stuff?

Palash_Sarma

https://community.king.com/en/candy-crush-soda-saga/discussion/468714/what-happened-to-my-stuff

Hi Welcome to the Sweet Soda Community

Try following steps

Restart: Force close apps and restart your device.

Updates: Check that you have the latest game and device updates.

Memory: Keep at least 2GB free storage for smooth gameplay.

Connection: Use WiFi instead of cellular data.

Clear Cache:

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

🍏 iOS: Settings > Safari > Clear History and Website Data

If you purchase problem please check this page here and you can also mail player support area mention your game I'd and purchase receipt here

Thank you for joining us

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/468714/what-happened-to-my-stuff

Hi @Lucylynn8 I am very sorry to hear that you had to delete Soda app 😔. As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items. If you lose any boosters that you have purchased please reach out to our Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

Let me know if you need more help 🙂