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WHY AM I NOT ABLE TO PLAY ANY OF THE GAMES NOW & I AM NOT ON FACEBOOK
Answers
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Hi there @windy61
Please do not use capitals; this is considered shouting and is not allowed. You can read the House Rules.
Maybe you can elaborate more what the problem is. In the meantime try the following steps:
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
Updates: Make sure you have the latest game and device updates
Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.
Connection: Try to connect to a WiFi connection instead of using cellular data
Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
————— in iOS: go to settings - tap on Safari - tap on Clear history and website data
If you still need help, describe what you see with these details included:- Device and OS version
- Player ID
- Game Version
- Screenshots if possible!
