Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Got a feature idea? Share your thoughts to help make Soda even better!
Good day,
I’m having a problem with your app. Every time I make a purchase I’m being double charged. I need some assistance with this please.
Hello again @HaileMama That sounds strange 🤔 You can contact King Player Support, they can check your purchases. Community cannot handle purchases, due to personal information. If you happen to play on a mobile device or Windows app, you can contact Player Support directly from the device. That way Support will automatically get your purchase history and transactions. All you need to do is:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, Check 👉 here how to find your Player ID
Hope this helps 🍀
Thank you for answering my question. But I have closely watched my purchases and they are not grouped together. I have made 1 purchase and last week and was charged twice. This has been happening since July.ni have stopped playing the game due to this.
I am sorry to hear this @HaileMama
Purchases made on different dates might be grouped together into a single charge and shown in the receipt you received via email from your provider. To verify this, you'd need to check your purchases history. If you don't recognize the purchase afterwards, you should report this immediately.
Click on the article link related to your case:
I think I have been charged twice/I don't recognize a purchase on Apple
Why are there charges I don't recognize on my App Store account?
Why are there charges I don't recognize on my Google Play Store account?
Why are there charges I don't recognize on my Amazon account?
New here? Sign in or create an account to join the fun.
I recently won all my Rewards, on my Game Board, and I didn't used them. So, please, tell me where are all my Rewards, on my Game App? I worked hard receiving them, by playing this Game App. However, in one small step, you'll have taken them away. And, thought I'd not noticed it! Shame on you! I wanted all my Rewards…
Purchased a product for Soda Saga. As soon as I hit one touch buy, the game reset. I didnt think I bought. So I redid the buy. Now I see 2 charges on the card. Think that is a RIP OFF. Did you find a new way to get more money? I never recieved the product with the first buy. PLEASE REFUND ASAP.
Please refund my $9.99 asap
Why do I never receive my team point prizes in cc soda? There hasn't been one time.
when will additional levels be added. I’m at the end and have been for 2 weeks.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
