Shop internet connection

4ng1

When I try to buy anything from the shop the app tells me I have no internet connection when I do. All other apps work fine and it's only this function of the game that fails every time. I'm sure it

s not me but a glitch in the app

King3107

https://community.king.com/en/candy-crush-soda-saga/discussion/470878/shop-internet-connection

Hello @4ng1 Welcome to King Community. Please wait for a while to get a response from one of CCSS team members regarding this matter. Appreciated for your patience. Thanks

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/470878/shop-internet-connection

Hi there @4ng1 Sorry to hear this!

Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data