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🥳 Soda 10th Anniversary Season is here!
🏆 Soda Cup is back, with the biggest prize yet!
📝 Join the weekly Soda quiz for rewards!
🖼 Send a birthday card and get FREE wallpapers!
Help
Answers
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Hey there! Apologies for the delayed response (we have the support questions usually in the "Support" section).
Is the problem still happening for you? If it is, please try the following troubleshooting steps:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
Otherwise, if the problem persists - please let us know the following details:
- Game Version
- Device
- Device OS
- And Player ID