How do I retrieve the place in my game? I did an update, and I lost all of my progress.

Mojo1949

The game is Candy crush soda.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/474712/how-do-i-retrieve-the-place-in-my-game-i-did-an-update-and-i-lost-all-of-my-progress

Hello @Mojo1949🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

You are in Candy Crush Saga forum right now! But, no worries. I will request to move your question to our Soda Forum.

In the meantime, let me call in one of our Candy Soda Saga moderator @Yosca to help you with the issue.

If you have any questions in the meantime, please type below🍫🍫

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/474712/how-do-i-retrieve-the-place-in-my-game-i-did-an-update-and-i-lost-all-of-my-progress

Welcome to Soda Community @Mojo1949

I am sorry to hear you lost your progress! Did you save your progress by using a King or Facebook account? If yes, you can find your progress back! Please try the following:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if you need more help 🙂