Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Rewards pass

gioia65
gioia65 Posts: 1

Level 1

good morning, this morning the rewards pass was still available for 1 day and a few hours. now the pass expired while I was playing the last level and I don't understand why.

Answers

  • LoFiGummy
    LoFiGummy Posts: 2,470

    Hi there, sorry to hear that! Try the following;

    • Restart: Force close apps and restart your device.
    • Updates: Check that you have the latest game and device updates.
    • Connection: Use WiFi instead of cellular data.
    • Clear Cache:
      • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
      • 🍏 iOS: Settings > Safari > Clear History and Website Data

    If it doesn't help, could you send us the following:

    1. 📲 Device and OS version
    2. 🆔 Your Player ID
    3. 🕹️ Game Version

Hey! Would you like to give us your opinion?