I get this screen for 10th reward even though I can collect all others

Question

why am I getting this screen for 10th anniversary reward even though I can collect and buy all other prizes and rewards?

Yosca · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/477610/i-get-this-screen-for-10th-reward-even-though-i-can-collect-all-others

I’m so sorry to hear that @JDReilly74 Please follow these steps:

* Check for game and device updates
* Make sure you have a stable internet connection
* Restart your device, leave it switched off for at least 10 seconds, then turn it on again
* Clear cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)  in iOS: go to settings - tap on Safari - tap on Clear history and website data