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jhonlawtneer
jhonlawtneer Posts: 1

Level 1

Meus prêmios foram entregues mas desapareceram

Answers

  • LoFiGummy
    LoFiGummy Posts: 2,828

    Hi there and welcome to the forum!

    Could you specify a bit more what type of prizes you're talking about? Did you gain boosters? If they have a time limit the timer will start counting as you get the boosters.

    If not, then please try the following steps:

    • Restart: Force close apps and restart your device.
    • Updates: Check that you have the latest game and device updates.
    • Connection: Use WiFi instead of cellular data.
    • Clear Cache:
      • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
      • 🍏 iOS: Settings > Safari > Clear History and Website Data

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