No reward for reaching 3rd tier on podium (weekly contest)
Level 2
I reached the third tier on the weekly contest and did not get any reward. What’s ip
Answers
-
Hi there, sorry to hear that! I would try these steps first of all to make sure that nothing went wrong when collecting the reward:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
If not, could you get back to us with your Player ID so we can look further into it?
1 -
no luck. Gamer ID is Sandoo.
1 -
haven’t heard back from anyone. Do you need more info?
1 -
Hello @Sandra_Rudloff we need your Player ID, which consists of numbers! Please click on the green words “here” in the links below 👇
➡️ How to find your user Player ID on Soda app: here
➡️ How to find your Player ID on Facebook site: here
1 -
ID is 5061781714
1 -
Hey there Sandra, I believe you should see the rewards in your game now - thank you for reporting the problem to us. And if it happens again, please let us know so we can investigate further if there's a problem in the game.
1
