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I have been trying to purchase gold bars in order to keep my progress. It has said contacting for 3
nikiawhite
Posts: 2
Level 1
in Support
I have been trying to purchase gold bars in order to keep my progress. It has said contacting for 3 days. What am I supposed to do?
1
Answers
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Hey there @nikiawhite! That sounds a bit frustrating, but where do you see the "Contacting" message? Do you perhaps have a screenshot?
What I would try to check to make sure that nothing is wrong are the following steps:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
If this doesn't help, please let us know what device you play on, your game version, and your Player ID!
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