Losing gold

kevin1986

I have lost my gold when I get a phone call and I never got anything I was going to use. I had 19 in gold and didn't use it myself. Whats going on

kevin1986

I need to get back my gold

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/479245/losing-gold

Sorry to hear this @kevin1986

Please try following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly. 

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data