Why cant i collect my prizes

brittneybritz

Why cant i collect my prizes and buy with my gold bars it tells me cant connect

Palash_Sarma

https://community.king.com/en/candy-crush-soda-saga/discussion/479859/why-cant-i-collect-my-prizes

Hi Welcome to the Soda Community

Please try following steps

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data

Hope it works, Thank You for joining us

veekadeestar

I can't collect my rewards either - says bubblegum troll is interfering.

I have updated on 12/4.

I have cleared cache.

I have turned my device on and off.

I have more than 2 GB of memory.

The only thing I haven't done is force stop. If I do that will I lose my progress??