Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

What is the problem with candy crush soda

I play several games, build up all the boosters, get the golden speckled candy ball for winning 10 games, and get up to the epic level in the treasure hunt, and some times by gold bars because I am close and don't want to lose my progress. ( I have probably spent more than $20 in the last week, I just spent 5.99 15 minutes ago). And then all of a sudden the game boots me out to my phone home screen. When I go back in I have lost all my built up bottle boosters, my golden speckled ball and all my progress in treasure hunt. This same thing has happened to me countless times. Why can't King fix it? I want refunds and ALL my boosters and progress back!

Accepted answers

simplyP

I see. I played other Kings games and soda is my fav. Yes, I think you should quit soda at least for a while. Take a break. Delete the app.
Spending money on a glitchy game is frustrating, no doubt.
Maybe the soda app is corrupted and reinstalling it might do the trick 🤞

All comments

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/483326/what-is-the-problem-with-candy-crush-soda

Hey there, what type of device do you play on? As SimplyP mentions here in the thread, it does sound like it could be a problem of memory on your device, or if the device is older and that the game is crashing. If that happens when you're a level that could be counted as losing the level.

To be more exact this is what we write about this specific part:

Memory: Keep at least 2GB of free storage for smooth gameplay.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

As a last resort reinstalling can also help, but it will unfortunately remove your boosters from the game, you can maintain the progress by making a King account however.

simplyP

Sarawood

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3243753#Comment_3243753

Thank you for your reply but I have plenty of memory and play all the different versions of candy crush but this only happens in soda. I can't even guess at how many dozens of times this same thing has happened. It is really frustrating, I complained once before several months ago and they gave me a couple of boosters (big deal). I think I may jst give up on soda and delete the app. I've wasted a ton of money.

simplyP

For compensation, you should contact players support from your game app. There is a link to support team in your game app.
This problem never happened to me though. Have you checked your device to see how much free memory you have? King recommended at least 2GB.

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Accepted answers

simplyP

All comments

simplyP

Sarawood

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3243753#Comment_3243753

simplyP

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/483326/what-is-the-problem-with-candy-crush-soda

To be more exact this is what we write about this specific part:

Memory: Keep at least 2GB of free storage for smooth gameplay.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

As a last resort reinstalling can also help, but it will unfortunately remove your boosters from the game, you can maintain the progress by making a King account however.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
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Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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