Game crash

Rmaesto

I don’t understand how I keep losing my streak even though I open this app everyday! This isn’t the fist time this has happened, I know it’s on your end because I can’t even purchase coins to revive it even if I wanted to.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/483556/game-crash

Hi there, could you tell is what device you play on? If it's an older device, it may have some memory issues. In any case we recommend the following:

• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

Hopefully this helps you with the crashing problem. It's also helpful to know if it happens in specific parts of the game, or if it happens randomly for you.