Why didn’t I get a booster I earned?
I finished all the 21 levels in activities and did not cash in any of the boosters. When the event was over, they said that I did not have Internet connection but I did so I didn’t get the boosters. There should have been 49 of them. Now it has started over, how do I get the boosters that I’ve earned?
Answers
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Hi Welcome to the Sweet Soda Community
If you didn't receive a booster you believe you earned in Candy Crush Soda Saga, it's likely because you either lost connection to your game account, recently reinstalled the game, switched to a new device, or there might be a temporary glitch in the system; as boosters are typically tied to your specific device and account, and can be lost if you switch or reinstall the game without proper syncing.
Account connection: Double check that you are logged in to the correct King account on your device.
Device change: If you recently switched to a new phone or tablet, your old boosters won't transfer automatically.
Reinstallation: Reinstalling the game usually deletes saved boosters.
Game updates: Sometimes, updates can cause temporary glitches with booster distribution.
You can mail player support area mention your game I'd and subtopic prizes not received and problem details below the link
Thank you for joining us
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