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cant change my password , help

BethStan
BethStan Posts: 1

Newbie

fill out the recovery email and it still wont change

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 17,382

    Hi Welcome to the soda community

    If you're unable to change your password on Candy Crush Soda, the first step is to try accessing your King account settings directly through the game:
    Open the game: Launch Candy Crush Soda on your device.
    Go to your profile: Navigate to "My Profile" or "My Account" within the game settings.
    Access password change: Look for an option to "Change Password" and click on it.
    If you still face issues changing your password:
    Check for typos: Double-check that you're entering your current password correctly.
    Try a different device: Log in to Candy Crush Soda on another device to see if the issue persists.
    Contact King support: If the problem continues, reach out to King's customer support directly through their website or in-game support options to report the password change issue.

    Thank you for joining us

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