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Hi welcome to the soda community
If you play on Soda app: check for app updates check for device software updates check whether your device has at least 2 GB of free storage ,Please check your internet connection normal, clear cache of your App/play store provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server. you might need to repeat the steps above 3-4 times
Hope it works
Thank you