All of the stripped candies power up ect have disappeared. They don't show when I earn them. ???

justjadepdx

All of the stripped candies power up ect have disappeared. They don't show when I earn them. ???

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/486748/all-of-the-stripped-candies-power-up-ect-have-disappeared-they-dont-show-when-i-earn-them

Hey there and welcome, try these steps first of all:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

I would also try logging out and back into your King account in the game as well. If the problem remains, let us know, and if you can - please include either a screenshot or your Player ID so we can look into it further!