All of the stripped candies power up ect have disappeared. They don't show when I earn them. ???
justjadepdx
Posts: 1
Level 1
in Support
All of the stripped candies power up ect have disappeared. They don't show when I earn them. ???
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Answers
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Hey there and welcome, try these steps first of all:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
I would also try logging out and back into your King account in the game as well. If the problem remains, let us know, and if you can - please include either a screenshot or your Player ID so we can look into it further!
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