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Lost rewards

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Lisaf210
Lisaf210 Posts: 1

Level 1

help I am often losing my daily rewards and losing my soda activities

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 19,178

    Hi Welcome to soda Community

    Losing daily rewards and soda activities in Candy Crush Soda Saga can be following reasons
    Several users on Google Play and Facebook, especially with long streaks, have reported losing their progress due to glitches.
    Outdated system or app versions can also cause crashes, potentially leading to data loss.

    Device Issues:
    Outdated App/System:
    Make sure your device and the Candy Crush Soda Saga app are updated to the latest versions.
    Clearing the app's cache or cookies might help, but it can also reset some progress, including streaks.
    In-Game Purchases: If the game can't connect to the store, it might not be able to register purchases like streak continuation.

    Please try these steps
    Restart the App/Device: A simple restart might resolve temporary glitches.
    Make sure your Candy Crush Soda Saga app and your device's operating system are up to date.

    Free at least 2 GB Device storage

    If the issue persists, reach out to King's customer support. They may be able to investigate the problem and potentially restore your progress.

    Hope it helps

    Thank you

  • nAnnad1967
    nAnnad1967 Posts: 1

    Level 1

    my game froze as I’d missed a day due to illness. I ended up having to delete and then reinstall it to get it to work but all my purchases have been lost. How do I get them back please?

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