Candy Crush Soda Saga

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Where is My Account in Candy Crush Soda?

Had to change FB password. Was able to reconnect Candy Crush Saga with no problem with the MY Account when game loads. Cannot find where to reconnect with Candy Crush Soda, which I play daily! Don't want to be the Yeti.

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Tetem'

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3327232#Comment_3327232

Hi,

My apologies, I have used the incorrect terms, allow me to correct that! 🤗

Please open your Candy Crush Soda Saga game, when you first open the game you will see two options:

Play! and Played before?

Please click on Played before? and then select the blue Facebook button to log in. Ensure you're logged into your correct Facebook profile (this is a very important step!)

Hope this helped! Have a Sodalicious day!

pegif

Thanks for answering me. Is this in settings? I cannot find this…

“Retrieve My Progress/Save My Progress.

Tetem'

Hi and Welcome to the Community!

I am sorry to hear you're also having difficulties recovering your Candy Crush Soda Saga progress.

If you use Facebook to save progress:

Open the Facebook app on your device and ensure you're logged into your correct Facebook profile (this is a very important step!)
Open the game and tap on “Retrieve My Progress/Save My Progress.”
Select the blue Facebook button to log in

If you're still struggling with this and to receive further assistance, please reach out to our Player Support team via game app or via Contact us, they are more equipped to investigate this for you and assist you as best as they can.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Tetem'

Hi and Welcome to the Community!

I am sorry to hear you're also having difficulties recovering your Candy Crush Soda Saga progress.

If you use Facebook to save progress:

Open the Facebook app on your device and ensure you're logged into your correct Facebook profile (this is a very important step!)
Open the game and tap on “Retrieve My Progress/Save My Progress.”
Select the blue Facebook button to log in

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

pegif

Thanks for answering me. Is this in settings? I cannot find this…

“Retrieve My Progress/Save My Progress.

Tetem'

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3327232#Comment_3327232

Hi,

My apologies, I have used the incorrect terms, allow me to correct that! 🤗

Please open your Candy Crush Soda Saga game, when you first open the game you will see two options:

Play! and Played before?

Please click on Played before? and then select the blue Facebook button to log in. Ensure you're logged into your correct Facebook profile (this is a very important step!)

Hope this helped! Have a Sodalicious day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

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