Candy Crush Soda Saga

07903019983

game is frozen i'm not going to repeat by starting g again

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that your game is freezing!

Let's try a few things to fix that:

1. Restart the Game: Sometimes, a quick restart can unfreeze those lives.
2. Check Your Connection: Make sure you have a stable internet connection, as a weak signal might cause issues with receiving and using lives.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that your game is freezing!

Let's try a few things to fix that:

1. Restart the Game: Sometimes, a quick restart can unfreeze those lives.
2. Check Your Connection: Make sure you have a stable internet connection, as a weak signal might cause issues with receiving and using lives.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️