Problemen!

Elisabeth-9

Hallo, heb level 15000 bereikt, maar ik kon de speciale aanbieding van 100 goldbars niet aankopen, het spel blokkeerde op dat moment! Kan ik dit alsnog aankopen?

En ook, ik speel op pc én op tablet (als ik in de tuin zit) en als ik van tablet weer op pc speel, dan ben ik vaak een aantal bonussen kwijt, zoals levels van onafgebroken gewonnen levels, of dan ben ik mijn speciale kleurenbon kweijt edm.. Kan daar iets aan gebeuren?

En ook, vorige maal heb ik 3x achtereen de wekelijkse podiumwedstrijd gewonnen, maar mijn bonussen niét gekregen…

Jammer toch??

Groetjes, Elisabeth

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/499999/problemen

Hey there,

I'm not entirely sure about the Gold Bar offer since this can be different for each player, but to solve the problem of the game freezing, this sounds like something that could be an issue with the device itself - so please try the steps below:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

As for switching between devices, it's important that you have a stable internet connection on the devices, but switching between them rapidly can be a bit tough as the game will need to sync, so it might not instantly be 100% same on both devices.

Sometimes it takes playing a level on the "new" devices for them to sync, but at least making sure to restart the game should also help.

As for the Weekly Contest not sending the rewards - do you have any screenshots of the rewards you were supposed to get? If you do, could you send them here with your Player ID so I can take a look at it?

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/499999/problemen

Hey there,

I'm not entirely sure about the Gold Bar offer since this can be different for each player, but to solve the problem of the game freezing, this sounds like something that could be an issue with the device itself - so please try the steps below:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

As for switching between devices, it's important that you have a stable internet connection on the devices, but switching between them rapidly can be a bit tough as the game will need to sync, so it might not instantly be 100% same on both devices.

Sometimes it takes playing a level on the "new" devices for them to sync, but at least making sure to restart the game should also help.

As for the Weekly Contest not sending the rewards - do you have any screenshots of the rewards you were supposed to get? If you do, could you send them here with your Player ID so I can take a look at it?