What to do when your golden bars don't work
Lillymthetho80
Posts: 1
Level 1
in Support
If I do have gold bars and they do not work or purchase anything what to do
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Answers
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Hey there, are you getting any error messages when this is happening? 🤔 It sounds very odd - I'd try to double check that you have a stable internet connection (or perhaps try on a WiFi). You can also try these steps below to make sure nothing is wrong with the game:
- Restart: Force close apps and restart your device.
- Updates: Check that you have the latest game and device updates.
- Memory: Keep at least 2GB of free storage for smooth gameplay.
- Connection: Use WiFi instead of cellular data.
- Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data
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