What happened to all my power ups??? I had at least 50 for each!!
Answers
-
Hey there, did the boosters you earned have a timer next to them? Example: "30 min"
In that case the boosters only last for that amount of time, otherwise if you did have boosters in your inventory (seen before entering a level), please make sure that you don't have the ✅ checkmark next to them because then you will use the boosters every time you play a level.
2 -
Hi, and thank you for your response! I've been playing this game for too many years. About 2 weeks ago, all of my power-ups (fish, candy bombs, truffles, strips, and sour-filled candies) were gone! I do not have a checkmark next to them. I continue to earn power-ups from contests, but they are not showing at all! I'm on level 4000-something. I'm baffled! Any more advice?
Thank you! Ellie
0 -
Hello again, I had another look and it seems like we're investigating this issue as it has happened to a few other players as well.
If you could send me your Player ID, then I can take a look at your account specifically. Do you recall how many boosters you had of each?
To find your Player ID, check this guide below (click the URL) 👇
https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#
2 -
I can not find my 10-digit ID number anywhere! My user name is mzelli or Ellie Harad Robertson. I had at least 100 or fewer for each power-up. Thank you!
0 -
Hi again! Has the problem been figured out yet? I haven't heard from you in a few days.
Thank you!
0 -
I have the same problem. Lost all of mine a couple of weeks ago. And now when I earn them they don’t show up. Always at zero before the level.
account 25039953990 -
If you switched to a different device, the boosters will not carry over.
0 -
Same device so that’s not it.
0
