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where are all my power ups??
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Same device so thatโs not it.
If you switched to a different device, the boosters will not carry over.
I have the same problem. Lost all of mine a couple of weeks ago. And now when I earn them they donโt show up. Always at zero before the level.
account 2503995399
Hi again! Has the problem been figured out yet? I haven't heard from you in a few days.
Thank you!
I can not find my 10-digit ID number anywhere! My user name is mzelli or Ellie Harad Robertson. I had at least 100 or fewer for each power-up. Thank you!
Hello again, I had another look and it seems like we're investigating this issue as it has happened to a few other players as well.
If you could send me your Player ID, then I can take a look at your account specifically. Do you recall how many boosters you had of each?
To find your Player ID, check this guide below (click the URL) ๐
https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#
Hi, and thank you for your response! I've been playing this game for too many years. About 2 weeks ago, all of my power-ups (fish, candy bombs, truffles, strips, and sour-filled candies) were gone! I do not have a checkmark next to them. I continue to earn power-ups from contests, but they are not showing at all! I'm on level 4000-something. I'm baffled! Any more advice?
Thank you! Ellie
Hey there, did the boosters you earned have a timer next to them? Example: "30 min"
In that case the boosters only last for that amount of time, otherwise if you did have boosters in your inventory (seen before entering a level), please make sure that you don't have the โ checkmark next to them because then you will use the boosters every time you play a level.
