Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

What happened to all my power ups??? I had at least 50 for each!!

mzelli1

where are all my power ups??

Accepted answers

All comments

Babalu62

Same device so that’s not it.

Lindark

If you switched to a different device, the boosters will not carry over.

Babalu62

I have the same problem. Lost all of mine a couple of weeks ago. And now when I earn them they don’t show up. Always at zero before the level.

account 2503995399

mzelli1

Hi again! Has the problem been figured out yet? I haven't heard from you in a few days.

Thank you!

mzelli1

I can not find my 10-digit ID number anywhere! My user name is mzelli or Ellie Harad Robertson. I had at least 100 or fewer for each power-up. Thank you!

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3345216#Comment_3345216

Hello again, I had another look and it seems like we're investigating this issue as it has happened to a few other players as well.

If you could send me your Player ID, then I can take a look at your account specifically. Do you recall how many boosters you had of each?

To find your Player ID, check this guide below (click the URL) 👇

https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#

mzelli1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3344625#Comment_3344625

Hi, and thank you for your response! I've been playing this game for too many years. About 2 weeks ago, all of my power-ups (fish, candy bombs, truffles, strips, and sour-filled candies) were gone! I do not have a checkmark next to them. I continue to earn power-ups from contests, but they are not showing at all! I'm on level 4000-something. I'm baffled! Any more advice?

Thank you! Ellie

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/501202/what-happened-to-all-my-power-ups-i-had-at-least-50-for-each

Hey there, did the boosters you earned have a timer next to them? Example: "30 min"

In that case the boosters only last for that amount of time, otherwise if you did have boosters in your inventory (seen before entering a level), please make sure that you don't have the ✅ checkmark next to them because then you will use the boosters every time you play a level.

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Accepted answers

All comments

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/501202/what-happened-to-all-my-power-ups-i-had-at-least-50-for-each

Hey there, did the boosters you earned have a timer next to them? Example: "30 min"

mzelli1

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3344625#Comment_3344625

Thank you! Ellie

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3345216#Comment_3345216

Hello again, I had another look and it seems like we're investigating this issue as it has happened to a few other players as well.

If you could send me your Player ID, then I can take a look at your account specifically. Do you recall how many boosters you had of each?

To find your Player ID, check this guide below (click the URL) 👇

https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#

mzelli1

I can not find my 10-digit ID number anywhere! My user name is mzelli or Ellie Harad Robertson. I had at least 100 or fewer for each power-up. Thank you!

mzelli1

Hi again! Has the problem been figured out yet? I haven't heard from you in a few days.

Thank you!

Babalu62

I have the same problem. Lost all of mine a couple of weeks ago. And now when I earn them they don’t show up. Always at zero before the level.

account 2503995399

Lindark

If you switched to a different device, the boosters will not carry over.

Babalu62

Same device so that’s not it.

Game restart
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
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Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…