I have a new phone and want my boosters back

sonjamin2001

I have made multiple, multiple purchases with my gold bars of party booster and UFOs. How do I restore my purchases?

Palash_Sarma

https://community.king.com/en/candy-crush-soda-saga/discussion/506113/i-have-a-new-phone-and-want-my-boosters-back

Hi

To restore your purchased boosters in Candy Crush Saga, you'll need to contact King's Player Support. Since boosters are stored locally on your device and not synced with their servers, they can be lost if you switch devices or reinstall the game. If you have made the purchases with real money, you can request a refund from King support.

Here's how to contact King's Player Support:

Access the game's settings: Open Candy Crush Saga, go to the game's start menu, then tap on "Settings".

Navigate to Purchase & Gold Bars: Select "Help Center," then "Purchases & Gold Bars," and finally "Contact us".

Submit a Support Ticket: Explain your issue clearly, mentioning that you've accidentally used gold bars on boosters and request a refund or restoration of your purchases. You may want to include details about the boosters you purchased, the levels where you used them, and the date of the purchases.

Check for automated email acknowledgement: You will receive an automated email confirming your support ticket.

Follow up if necessary: If you don't hear back within 3 days, reply to the acknowledgement email.

Important Considerations:

Boosters are device-specific:

Boosters and extra moves are saved on your device, not on the game's servers. If you switch devices or reinstall the game, they may be lost.

Gold bars are synced:

Gold bars, on the other hand, are synced with your account (Facebook or King account) and should transfer between devices.

Accidental purchases:

King generally does not replace items obtained for free, but if you used real money to buy the gold bars, you can request a refund.

Hope this helps

Thank you

Palash_Sarma

https://community.king.com/en/candy-crush-soda-saga/discussion/506113/i-have-a-new-phone-and-want-my-boosters-back

Hi

To restore your purchased boosters in Candy Crush Saga, you'll need to contact King's Player Support. Since boosters are stored locally on your device and not synced with their servers, they can be lost if you switch devices or reinstall the game. If you have made the purchases with real money, you can request a refund from King support.

Here's how to contact King's Player Support:

Access the game's settings: Open Candy Crush Saga, go to the game's start menu, then tap on "Settings".

Navigate to Purchase & Gold Bars: Select "Help Center," then "Purchases & Gold Bars," and finally "Contact us".

Submit a Support Ticket: Explain your issue clearly, mentioning that you've accidentally used gold bars on boosters and request a refund or restoration of your purchases. You may want to include details about the boosters you purchased, the levels where you used them, and the date of the purchases.

Check for automated email acknowledgement: You will receive an automated email confirming your support ticket.

Follow up if necessary: If you don't hear back within 3 days, reply to the acknowledgement email.

Important Considerations:

Boosters are device-specific:

Boosters and extra moves are saved on your device, not on the game's servers. If you switch devices or reinstall the game, they may be lost.

Gold bars are synced:

Gold bars, on the other hand, are synced with your account (Facebook or King account) and should transfer between devices.

Accidental purchases:

King generally does not replace items obtained for free, but if you used real money to buy the gold bars, you can request a refund.

Hope this helps

Thank you