Candy Crush Soda Saga

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Candy Crush Soda Saga

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Support
Need help with the Soda? Ask your question or check for answers here.
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Lost progress

On one device, not showing any super lollies. I had about 8 yesterday. Only showing the 4 other boosters(hammers,bag etc) Also, I reached up to 9 on Yeti's challenge then all of a sudden it went to zero with still 8 hours left to play. So, two problems in one day.Does not make a difference if I sign in with my King account or by Facebook

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PrettyBubbles

https://community.king.com/en/candy-crush-soda-saga/discussion/508888/lost-progress

Hi my friend sorry this has happened

Please first try a reset by logging out of the game and leaving your device off for a moment or two

If needed then play any level and repeat

If no joy

Then select the contact us tab at the bottom of this page and explain to our customer services they may reimburse you

First you will receive an automated reply please reply back to this and explain again 💓

Techz_3712

https://community.king.com/en/candy-crush-soda-saga/discussion/508888/lost-progress

Hello and welcome to the community! 🤗

I'm very sorry to have this issue, it must be annoying 🙁

If you have any lost progress, please contact the player support team. When you contact them, lost progress can be retrieved!

Refer here to contact:

https://soporto.king.com/contact

If you contracted them, please provide your player ID and your phone brand/model.

Thank you and have a nice day! Hope this helps! 😉

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Techz_3712

https://community.king.com/en/candy-crush-soda-saga/discussion/508888/lost-progress

Hello and welcome to the community! 🤗

I'm very sorry to have this issue, it must be annoying 🙁

If you have any lost progress, please contact the player support team. When you contact them, lost progress can be retrieved!

Refer here to contact:

https://soporto.king.com/contact

If you contracted them, please provide your player ID and your phone brand/model.

Thank you and have a nice day! Hope this helps! 😉

PrettyBubbles

https://community.king.com/en/candy-crush-soda-saga/discussion/508888/lost-progress

Hi my friend sorry this has happened

Please first try a reset by logging out of the game and leaving your device off for a moment or two

If needed then play any level and repeat

If no joy

Then select the contact us tab at the bottom of this page and explain to our customer services they may reimburse you

First you will receive an automated reply please reply back to this and explain again 💓

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.

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Quick Links

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…