Did my game crash?

Andynjvdr

Like in this picture you can see that it is stopt working. I already update my game and my phone and restarted it.

My game is candy crush soda saga.

Alex_The_Witch

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3417886#Comment_3417886

Hey there. Hope you're doing well.

I'm sorry to hear you're experiencing technical issues with your Candy Crush Soda Saga game app.

I understand you already tried some troubleshooting steps, but I'd like you to try these additional ones as well:

• Close all apps and restart your device:
  • You may need to tap Restart > Restart.
• Check and update your Android version and the game app
• Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > {{ticket.brand.name}} > Storage >"Clear cache" *ONLY*
• Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link

Check out the following Google Support pages with useful information on how to fix different device and apps issues.

I hope this helps, but if the issue remains, please reach out to our player support, as they have the proper tools to better assist you:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Our team's available 24/7. Thanks in advance and have a great day.