Connected to the internet, but the game still prompts that it is not, and cannot play the game.

Monutchuan

I want to continue my level progress, but while playing it keeps prompting me that I need to be online to load new levels. Even though I'm connected to the internet, it still says I'm not, which stops me from playing. If I remember correctly, Candy Crush Soda Saga didn't require an internet connection before.

PrettyBubbles

https://community.king.com/en/candy-crush-soda-saga/discussion/594630/connected-to-the-internet-but-the-game-still-prompts-that-it-is-not-and-cannot-play-the-game

Hi my friend sorry this happening

Please try the following lets see if it clears things for you 💓

Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data