Starting all over at level 1

Question

I have been playing this game for years but have been unable to for the last couple of months because of the PC user issue. I was on level 7224, but now that it seems to be fixed, it's taking me back to level 1. I've uninstalled and reinstalled, but still level 1. I've tried connecting with Facebook but it wants me to install Chrome, which I'm already on! Can you get me back to the right level please - I'm really looking forward to be able to play again!

Norma_Loewen · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/595159/starting-all-over-at-level-1

Won't re-link, the little circle just keeps going around.

Palash_Sarma · Answer

Hi @Norma_Loewen

Welcome to Soda Community

To restore your progress in Candy Crush Soda Saga, you need to re-link or re-sync your game account, as an update or cache glitch can temporarily log you out of your profile.

Steps to Restore Your Level

1. Check Your Account Login: Open the game and tap the gear icon (Settings).

Go to the Account or Profile section.

Log back into your King Account (email/password) or Facebook account that you used previously to reach level 7224. Make sure you use the exact same credentials.

2. Force Close and Restart:

Close the Candy Crush Soda Saga app completely.

Restart your mobile device or tablet.

Open the game again and check if your level syncs back.

Hope it works