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I was almost complete with level 15 in Kimmys Quest and the game just bombed out and I lost all my rewards.
Hello everyone!
To our New Members, welcome to our Sodalicious Community 🤗
Thank you for reaching us and let us know about this issue
We have passed this information to the Studio and they are aware and investigating it.
In the meantime, please close the game app, clear cache and re-open the game
As soon as I get more info I will update you on this 🤗
Welcome to Sweet King Community! 👑
Very sorry for your problem! You can click on "Contact Us" here. You can find on the bottom of the Community page:
Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Soda Saga", then you choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Special Event Problem".
Finally you tell them "Why are you asking this problem on this game" and send Game ID (How to find your Game User ID on Facebook check here. On mobile, check this page instead) then click on "submit" to Community Team.
So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊
Have a sodalicious day! 🥤
Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Soda Saga", then you choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Missing items".
@kameshnim28 Hi and welcome. Please check your game for an update and log out and restart your device, then log back in. also if playing via an internet browser also clear the cache. se if this resolves your problem
For any missing rewards you will need to contact customer support from your game and explain your issue and they should help you with this
Thank you
The same thing has happened to me twice and used 8 gold bars was only 3 away from the end
@TheOnlyMizzGina Hi and welcome. Please try checking for a game update and log out and restart your device, then log back in . If playing via an internet browser also clear the cache . See if this resolves your problem.
For any problems with a purchase please contact customer support from your game.
Hope this helps
I can't remember what level I was, but I believe somewhere around 11. I beat the level and suddenly the game kicked me off. I even used 4 gold bars before that.
It just closes on its own and I lose all my rewards. This happened twice now
What do you meant by bombed out?
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