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I no longer have access to episode races or Mr toffees fair?

skotty8689
skotty8689 Posts: 4

Level 1

This started about a week ago. I don't get to participate in races or Mr toffees fair. I read what I could find on the issue. I've completed over 30 levels since this began in the hopes that it would come back and still nothing.

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Answers

  • kiara_wael
    kiara_wael Posts: 157,901

    Hi and Welcome to our Community

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    Mr Toffees is in the Test Group so we cannot say for sure that you will always find this feature.

    The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.

    Keep playing the game, your fun event menu will return.

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the king community.

    Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

    After login again whatever bonus feature you will get that is currently available in your game. Other than that, features (Episode Race OR Mr. Toffee) might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return to you.

    Thanks and have a lovely day ahead.😀

  • skotty8689
    skotty8689 Posts: 4

    Level 1

    I did all that stuff last week and the episode race still hasn't returned. No episode races means no way to earn gold bars other than paying for them. I need a fix for this.

  • skotty8689
    skotty8689 Posts: 4

    Level 1

    I uninstalled and reinstalled the games. Episode race is back but I lost all my boosters. How do I get them back?

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    You can only recover purchased boosters by contacting player support from your game app. The boosters you won from the game are gone forever. Sorry.

  • skotty8689
    skotty8689 Posts: 4

    Level 1

    So are you saying the boosters I won playing kimis arcade with gold I purchased with money are gone? Should I contact Google about this then?

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    Yes, that is what I see the experts said in other posts. Not google, there should be a help button on the game app. Then you can email player support.

  • [Deleted User]
    [Deleted User] Posts: 0

    Newbie

    Answer ✓
  • Diamond_Lim
    Diamond_Lim Posts: 168,200

    Welcome to Sweet King Community! 👑

    You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Special Event Problem" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a sodalicious day! 🥤

  • Libor_Anita
    Libor_Anita Posts: 2

    Level 1

    Hi,

    Mr. Toffees show my chosen category, but after nothing happen. This start about 1 week ago. I updeted the game (Candy Crush Soda Saga), but nothing change.

    Thanks,

Hey! Would you like to give us your opinion?