Lives purchased with gold bars did not update-

Question

Refilled lives  gold bars deducted but lives were not - Want my 9 gold bars back!

bearwithme · Answer

Hello @tinay66 and a very warm welcome to our Sodalicious community. I'm sorry to hear that happened to you. If you follow the excellent advice above, Player support should be able to either give you the lives or the gold bars back.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

Good Luck and Happy Crushing!😊

Origins7_Dale · Answer

Hi @tinay66,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

* *User ID#
* *Receipt Of Purchase (Or Order# etc...) - Screenshot
* *Name Of Game
* *Device You Play On

* What is my User ID and where can I find it? — King Community
* https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
* Your "User ID#" is the same on all King games you play on.

* ᐅ How to take a screenshot
* https://www.take-a-screenshot.org/

* Contact us
* https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

* Lost purchase — King Community
* https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Can also see this post above, for more help.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/25/2020