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could not connect to server for 3 days now.
Answers
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@katralic Hi and welcome, there are a few problems with connection issues in the game, if you have done the standard troubleshooting tips of checking your device and game are up to date and you have logged out, cleared you cache if playing via an internet browser, then restarted your device. There is not much else i can suggest other than contacting customer support from your game and see if they can help you resolve your issue.
Go to your game settings and help scenter and send them an email explaining your issue.
Other than that there is to try to uninstall and reinstall as a last option but if this is a mobile device you will LOSE any stored BOOSTERS and LIVES
Hope this helps
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Hi and welcome to the King community.
Very sorry about this but the connection issue has been reported by some other players also. As explained above please do the troubleshooting tips by logging out, update your game application, restart your device and login again. Clear cache if playing through browser.
Connection issue is a very complex issue and no single solution is available at the moment so if nothing is working for you. May be you have to reinstall the app. But you will lose all your boosters and lives.
Thanks.
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Welcome to Sweet King Community! 👑
You can see QueenB the Community Manager has answered players for similar your problem that I hope you can understand to read it and follow these troubleshooting steps :
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
