Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
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Lost progress

I lost my progress because my facebook account has been deactivated I lost that account forever and i lost all my progress I had a great progress I was in level over 2900 I want to recover my progress because I don't want to stop playing and I can't start over

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Freddy_

@khattab224 Hi and welcome, As explained above if your Facebook account has been deactivated, you can try to get this reactivated through Facebook but if this is not possible your only option is to create a new king or Facebook account and get customer support to manually restore your levels.

You can do this from your new game just go to game settings, help center and send them an email with you issue and the level you need restoring to and they should help you with this

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314260/lost-progress

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Soda Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314260/lost-progress

Hi and welcome to the community.

Very sorry about that but unfortunately now you have only onw way to recover your progress and that is manual recovery so here is the solution.

Please open a new game and login through new account, take your new game id and contact our player support to manually recover your progress.

You can contact directly from the settings of your game application or use this link.

https://soporto.king.com/contact

To get your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Origins7_Dale

Hi @khattab224,

Sorry to hear that. Here is a link to help you out.

The progress I've made isn't showing in my game. How do I get it back? - King Community
https://community.king.com/en/blog/kb/articles/563-the-progress-ive-made-isnt-showing-in-my-game-how-do-i-get-it-back

To contact "Support". Be sure to use the same email that you use in the game. Also, should contact "Facebook" on a deactivated account. After you get that done, then be sure to "Sync" up both accounts.

Can I sync my progress between Facebook and King.com? - King Community
https://community.king.com/en/blog/kb/articles/508-can-i-sync-my-progress-between-facebook-and-king-com

Here is what you will need for, King Support:

*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Or of any "Issue" you might have, like "Error Codes", etc...
*Name Of Game
*Device You Play On

What is my User ID and where can I find it? — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot
https://www.take-a-screenshot.org/

Contact us
https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".

This should help you out.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/12/2020

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Origins7_Dale

Hi @khattab224,

Sorry to hear that. Here is a link to help you out.

The progress I've made isn't showing in my game. How do I get it back? - King Community
https://community.king.com/en/blog/kb/articles/563-the-progress-ive-made-isnt-showing-in-my-game-how-do-i-get-it-back

Can I sync my progress between Facebook and King.com? - King Community
https://community.king.com/en/blog/kb/articles/508-can-i-sync-my-progress-between-facebook-and-king-com

Here is what you will need for, King Support:

*User ID#
*Receipt Of Purchase (Or Order# etc...) - Screenshot *Or of any "Issue" you might have, like "Error Codes", etc...
*Name Of Game
*Device You Play On

What is my User ID and where can I find it? — King Community
https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot
https://www.take-a-screenshot.org/

Contact us
https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".

This should help you out.

Take Care & Welcome To The King Community - Origins7 Dale, 😀

10/12/2020

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314260/lost-progress

Hi and welcome to the community.

Very sorry about that but unfortunately now you have only onw way to recover your progress and that is manual recovery so here is the solution.

Please open a new game and login through new account, take your new game id and contact our player support to manually recover your progress.

You can contact directly from the settings of your game application or use this link.

https://soporto.king.com/contact

To get your game id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314260/lost-progress

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Soda Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Freddy_

You can do this from your new game just go to game settings, help center and send them an email with you issue and the level you need restoring to and they should help you with this

Thank you

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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