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purchased gold bars and account not credited. missed opportunity to complete level
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@mompblk Hi and welcome. Sorry to hear you had a problem with your purchase please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache see if this activates your purchase
If your purchase still does not show
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
Hello @mompblk Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.
If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases. Good luck!
Welcome to the King Community !
If you have any problems with buying gold, you must contact King Support directly.
