What can be done about purchase and game freezing?

Question

I made a purchase to continue the game on level 984. After the purchase, the game froze and I lost. What can be done about this?

Diamond_Lim · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/319636/what-can-be-done-about-purchase-and-game-freezing

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

kiara_wael · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/319636/what-can-be-done-about-purchase-and-game-freezing

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.

Thank you

Werner_Cichy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/319636/what-can-be-done-about-purchase-and-game-freezing

Probably not much, as it often has something to do with your own device. RAM or internet connection. But you can present your problem to King Support.

here the Link

https://soporto.king.com/contact