How to reset the game

farraheley · October 2015

I would like to reset my progress down to level 1 again, but the game will not let me. Please help reset the game. #candycrushsaga

KingsPinn · October 2015

If you're playing on Facebook then its not possible, but if you're playing on mobile then delete and reinstall the app and don't connect to facebook/kingdom, then you'll be back at level 1.

Michelleflowers1997 · May 2019

I would like to reset candy crush but it won't let me what do I do

chiahoong88 · December 2020

Me 2

Sukanta_Biswas · December 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1274819#Comment_1274819

Hi @chiahoong88 Welcome to the King Community.

Yes, you can reset your game progress and restart the game from scratch, but you cannot do the "Reset process" yourself. You need to contact our player support and the support team will complete the process.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.

chiahoong88 · December 2020

facebook candy crush saga also can be reset?

How to reset the game

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