Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

I can't use my gold. why?¿

LeoSam
LeoSam Posts: 10

Level 2

edited March 2021 in Support

I can't use my gold!!

«1

Answers

  • LeoSam
    LeoSam Posts: 10

    Level 2

    One time before you erased all my boosters and my gold without returning it !! And tell today every update makeing it worse:(

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome to our friendly community

    Please tell me exactly where I can help you! If you have bought booster, you will get a refund if you contact the support under Contact: In the Help Center under cogwheel - question mark = help center. Please go to buy and gold bars. Otherwise send an email from there. Please include the proof of purchase and your ID number.

    Good luck

  • LeoSam
    LeoSam Posts: 10

    Level 2

    It wasn't buying issue i earned them and you deleted it on your update, i was collecting without spending any, is that an issue you erase them for it? I hade around a thousand gold bars and many boosters:(

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello!

    Please play a level and finish it and then clear the cache. Then everything could be back.

    Good luck

    @Nix66 @Yosca @Origins7_Dale

  • LeoSam
    LeoSam Posts: 10

    Level 2

    How can i clear it ?

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello!

    Which device are you playing on? I have an Android tablet. I go to Tools - Settings - Game App - App Notifications - Empty memory cache. That's all.

  • LeoSam
    LeoSam Posts: 10

    Level 2

    They deleting my posts and comments bro, I'm deleting the game thank you i appreciate your effort

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello! Why should your posts or comments be deleted? I just wanted to help you, for your game?

  • LeoSam
    LeoSam Posts: 10

    Level 2

    Ah, i know you helping very well thank you, the community deleting another posts not this one

  • Spinnifix
    Spinnifix Posts: 25,429

    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

    I'm there for every single player who needs help !!!

Hey! Would you like to give us your opinion?