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candy crush soda saga level 3400 not working

Yeloperyl
Yeloperyl Posts: 33 Level 2

I've tried winning level 3400 on both mobile and via FB without success. Both sreens do not have the turtle character on the left. You cannot win the level without this aid. Please investigate and get back to me with a solution.

Mh game on FB:

My game on Mobile (iPhone)

YouTube video showing aid on the left hand side which is missing from my game experience:


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