For a few weeks now, Candy Crush soda rewards and extra plays crash, why?

When a game isn’t won and the “watch a commercial to get 5 extra moves “ appears, I click the button to view commercial and a black screen shows up. I click on the X and the games moves on to the next try and no extra moves given.

when a game begins and I’m given to he chance to watch a commercial to get a special bonus,I click on the button and half of the time a black screen shows up and the came will continue and I get no special bonus.

The fun of playing this game is gone