My game won't load

carolkeeton · October 2021

This has been happening for 3 days now. Has anyone figured out the problem?

Pitty_Kitty · October 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1835040#Comment_1835040

It's been reported that some players are having issues on Facebook platform. Facebook is working on a fix and we can only hope it'll be done soon. I can only suggest to switch to playing on app and not browser as a possible alternative.

Pitty_Kitty · October 2021

Hi @carolkeeton and welcome to Soda community

I'm sorry to hear that. Let's see if we can solve it

What platform do you use? App? Browser on your pc?
What device do you use? Does your device have at least 2 GB of free space?
Are your device software and game up to date?

Please check out this guide and let me know which steps you tried and if they work or not

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thank you

deborahbvia · October 2021

I can not log in on my lap top to the candy crus soda saga what is goin on?

deborahbvia · October 2021

This has been going on for the last couple of days. at the most 3 or 4. It starts to load then goes back to restart the loading

deborahbvia · October 2021

The game never loads for me to go to my profile

deborahbvia · October 2021

it comes up "you have experienced an error that we are working hard to fix. Please try again in a moment

simplyP · October 2021

@deborahbvia check out the info below

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading#latest

carolkeeton · October 2021

Hi there,

Nope, didn't fix the problem. I use Chrome and play on my computer through Facebook. Chrome is up-to-date, but tried it on Firefox and it still won't load. It gets about 3/4 of the way and then starts loading again, after about 3-4 times I get this message:

"You have experienced an error that we are working hard to fix. Please try again in a moment"

Pitty_Kitty · October 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1835040#Comment_1835040

Hi again @carolkeeton

It's been reported that some players are having issues on Facebook platform. Facebook is working on a fix and we can only hope it'll be done soon. I can only suggest to switch to playing on app and not browser as a possible alternative.

tonyalh · October 2021

Hi my game won’t load it keeps crashing when I try to go in never got my reward for one of the progress

My game won't load

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