27th October- Temporary game issues

LadyRaffie · October 2021

Hi everyone,

We are experiencing a temporary server issue which might be affecting you while playing Candy Crush Soda Saga.

This issue may give various error messages when playing on Facebook or on King.com and stopping your game to load properly.

Connection issues with your game account, ads and purchases on mobile devices and via the Windows app are also affected by this.

We are working on a fix and to get everything back on track and counting on having this sorted out shortly.

Thanks for your patience!

Virginiet5 · October 2021

Hi

thank you for the help… just hope that with this problem, you will keep us for the bonus day where we are actually and not going down to the first day… thank you! Coz it is not working on all of your games so…

thank you very much

irlawrence78 · October 2021

Thank you. Hopefully I do not lose my gold bars

matata1 · October 2021

Not okay. I payed 18 Euro for nothing.

janetm29 · October 2021

I have had connection issues and I have lost gold bars and other prizes. Does anyone know when this will be fixed and how can I get back what I won and paid for?

walziero · October 2021

*Edited by CM: Unsupported language*

Yosca · October 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1868884#Comment_1868884

Welcome to the Community @matata1 We cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap "Contact Us"

gaybo · October 2021

So when’s this going to resolved can anyone say it’s really annoying hey 😣

Yosca · October 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1868913#Comment_1868913

Welcome to the Community @janetm29 No we don’t. As you can read in the announcement they are working on a fix and let’s hope this fix will be soon. Please have some patience some patience while the Game Team is working on it 🙂

Yosca · October 2021

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1868882#Comment_1868882

Hello @irlawrence78 You shouldn’t lose your gold bars. It’s saved in your account.

drscmd1 · October 2021

Hello...how long will this take to get rectified? I have 3 games (Candy Crush Soda, Pet Rescue Saga and candy Crush Jelly sinc to my FB account and if this is not corrected by end of business today I will lose my daily accumulation bonuses (Progress) and have to start all over at square 1 again. I work too hard and invested too much to get to where I am at now with these games.

Also I am way higher than a level 2 as you have me here.

27th October- Temporary game issues

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