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Technical support needed.

mummy65
mummy65 Posts: 6 Level 2
edited November 2021 in Support


Is there something wrong with this? All other icons - race, board challenges, cake baking, etc r all gone. How can i restore it? This is not the first time i am encountering this problem.

Thanks.

Best Answer

  • Yosca
    Yosca Posts: 17,152 Soda Moderator
    Answer ✓

    Welcome to the Community @mummy65 I am sorry to see you have such an empty map. Let’s try do some troubleshooting:

    provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Then play any level and your map should have more icons on it.

    If the map doesn’t change it could help to log in and out 3 or 4 times.

Answers

  • Yosca
    Yosca Posts: 17,152 Soda Moderator
    Answer ✓

    Welcome to the Community @mummy65 I am sorry to see you have such an empty map. Let’s try do some troubleshooting:

    provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Then play any level and your map should have more icons on it.

    If the map doesn’t change it could help to log in and out 3 or 4 times.

  • Lindark
    Lindark Posts: 5,681 Sweet Legend

    Good luck, be sure to check back and let us know if you still need a hand!

  • mummy65
    mummy65 Posts: 6 Level 2

    Thank you, Yosca!

    My map is back!

    Thank you again and blessed day!

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