Crashing when watching adverts

Chrissy_Watson · December 2021

Has anyone else noticed that if you can complete the level after watching the advertisements it crashes and your screen goes black before it gives you the extra moves so you can't complete and you have to leave and reset and its gone but it doesn't seem to do it when you watch a video to get your initial bonus to start the game mmmm

Pitty_Kitty · December 2021

Hello @Chrissy_Watson and welcome to Soda community

Sorry to hear about this. This issue caused by ads for extra moves has been reported, but so far we have no news to report back. Hopefully the Game Studio is working on this and we'll be able to see a fix soon.

Anyway checking troubleshooting never hurts, so check out these tips about crashing problems and see if they can help 😀

cajs04 · December 2021

I noticed that it works bette when I use my tablet in an upright position (not wide). Good luck!

mike_k · January 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1966229#Comment_1966229

Is this why there is no more option to watch ads? I notticed all of a sudden it was all gone lol

Crashing when watching adverts

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