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How do i get a refund on a product i didnt recieve

Jamien56
Jamien56 Posts: 1 Newbie
in Support

I bought some gold bars yesterday but my game crashed and i didnt recieve them but i was charged on my card for them?

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Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3

    Hi Jamien56,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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  • lonewolf2555
    lonewolf2555 Posts: 1 Newbie

    I purchased a package and bought some live and it took 9 bars.

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  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008 Soda Moderator

    Hello @lonewolf2555 and welcome to Soda community 😀

    Community can't handle purchases/refunds since they contain sensitive infos of the player but Player Support can 😀

    Contact Player Support: open soda app - visit settings- click "?" Icon- visit "Purchases and Gold Bars"- "why haven't I received my prize"- scroll down and click "contact us". Explain your problem and send.

    If you don't play on mobile then make sure to add your game ID so Support can locate your account. Here's how to find your game ID

    Alternatively check here for more info

    Thank you

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