Money taken, and no credits recieved.

Kitti1001 · January 2022

Hi, I tried to buy several packages, and was told my purchases were unsuccessful, yet I have recieved emails from paypal to say the money was taken. Please help

Pitty_Kitty · January 2022

Hello @Kitti1001 and welcome to Soda community!

Community can't handle purchases issues as they contain sensitive information of the player but player Support can 🙂

To contact Player Support: open soda app - visit settings- click "?" Icon- visit "gold bars and purchases"- "why haven't I received my prize"- scroll down and click "contact us". Explain your problem and send.

If you don't play on mobile app then contact Support from here

More info on how to ask for refund here

Alternatively, you have the option to issue a dispute through your paypal account to have your money back. Please visit paypal homepage or ask paypal support team for more info.

Good Luck 🤗

Money taken, and no credits recieved.

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