Candy Crush Soda Saga keeps shutting down.

Hi @Kate958 . Welocme to our Community

Which device are you playing on ?

Hello @Kate958 Hearty Welcome to our wonderful King Community 🤗

I am very sorry to hear about the issue with your game!

As per my experience, when the game is closing out like that, it means our device does not have enough memory space.

All the King games require a good memory to play and perform properly and the recommended space is 2 GB minimum. So, you will have to make sure that the device has that much memory. If there isn't, try to create some space. Until then, I am afraid to say, the game will not work properly 😕

To post back, please type your reply in the comment box given below.

Hello @seanmuldoon_ and welcome to Soda community 🤗

Sorry to hear about that. Let's find out what's happening

First off, please check if this guide helps with this issue.

If it doesn't, could you provide more info? Where do you play Soda? On app? On browser? On what device (make and model)?

Thank you!

Ok @seanmuldoon_ thank you

I feel you and I want to help you but before being able to find a solution we'd need to investigate this further.

Please try to log out from your King account - force close Soda app - clear cache (important step! check here) - power off your device a couple of minutes - restart device - log in - pass a level to reconnect to the server

Do you know if Soda app is the only game app affected by this?(if you have any other King games)

If Soda app crashes after this too then you have 2 options:

1 Contact Player Support directly from your app and ask them to look into this

2 Wait for when the community manager is back on office (next week) so I can forward this problem to see if a solution can be found. In this case I need to collect more data:

Thank you 😊