I have just purchased the May special, but never received my free lives or lollipops, what do I do?

I think it is Kings tactic to make everything as difficult as possible until people just give up and go away. I have been trying to get a refund for over 8 weeks the first time they asked for order numbers and when I gave them to they didnt respond at all until I posted another thing on here about being ripped off then another guy said he would help me but needed an email address again did that now no response for 3 days look at all the people on here who say they bought something and didnt get it its a total scam I am owed $ 24.99 australian dollars and I am sick of asking for it - give me my refund now!!!!

Hi Jane, Thank you for your patience in this matter.

Hi KDH, Greenie82 and maribass1,

Thanks for getting back to us with the requested details so we can solve this matter.

I think it is Kings tactic to make everything as difficult as possible until people just give up and go away. I have been trying to get a refund for over 8 weeks the first time they asked for order numbers and when I gave them to they didnt respond at all until I posted another thing on here about being ripped off then another guy said he would help me but needed an email address again did that now no response for 3 days look at all the people on here who say they bought something and didnt get it its a total scam I am owed $ 24.99 australian dollars and I am sick of asking for it - give me my refund now!!!!

maribass1

I purchased the June weekend sale and only received the 20 gold bars but not the boosters or 2h lives. When I try to contact King from Candy Crush app it says the link is forbidden.

Greenie82

I have had the exact same problem....really annoying!

KDH

Same problem happened to me today with the June Special. Worse, not only did I lose all my existing boosters I had patiently collected when I updated CC Saga on my mobile, but I also didn't get the free boosers and 6 hours unlimited lives as advertized (I got the gold bars though). A double rip-off! :-(

Thank you mark. I received just 20 gold but no lolli and 2 hours free lifes. I have to used 20 gold for play but i wanted 2 hours free ay and keep 20 gold for future. I have connected my facebook accont Pietro Helleschi (pietro@pmdtopmodel.com)

thank you.

Hi Pietro Helleshi,

Sorry to hear you did not receive your items. Thanks for getting back to us with the requested details so we can solve this matter.

I have same problem today ;( could you please fix it as soon as possible or refund my mo ey ? Thank you

No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.

Mark you have the details i gave the order numbers two weeks ago to Johnny Ryall and no response I say again I have already given you the details its now June and this happened in April and I am still waiting for a refund

No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.

Hi Jane, kindly get back to me with the requested details. Thanks

No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.

Won-yong_cho

I gave them all information about 3 weeks ago. They respond me a week after saying giving me a more gold bar and booster pack but I didn't get any or refund. And they don't even answer anymore.

Has anyone actually gotten a refund i got to the point where i gave them order numbers and now there's been no response for over a week so would love to know has anyone really had this problem solved

RatTerriersRock, Won-yong cho, Bin Kasnid & Jane Thom. Thank you for your comments. I will look into this for you.

But i have sent you order numbers over a week ago now and no response seems like when you actually have to refund money you just stop communicating

I just had the same issue. Sent an email and the auto reply sent me here. I received the gold bars, wiping out all my other bars and then crashed. It even gave me a message upon restarting to enjoy my purchase...... Clearly this is a bug, but what's going to be done about it???

Still happening. Did the same to me this.morning and squat is being done.

I also have this problem, but didn't get ANY of the items.
I've tried to email king about this 4 times, but keep getting unhelpful automated replies.
I'm really disappointed with king about this, and have requested my money back twice but to no avail!

I lost all boosters when game froze this morning. Agree it is becoming a rip off. Cannot get a response only automated email to cometo forum.

Kay_Tree

Hello Sue. I will look into this for you.

Me too! Whats going on here???!!! Is the issue going to be fixed or will we not be charged?

Josseppi22

I have this problem too. I bought 2 x packages and no lollipops or unlimited play.

Johnny_Ryall

RatTerriersRock, Won-yong cho, Bin Kasnid & Jane Thom. Thank you for your comments. I will look into this for you.

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RatTerriersRock

I have this same problem, only with Candy Crush Saga. I think this will be the last time I try to purchase any boosters.

Won-yong_cho

Same problem here. Only gold bar. Didn't get 2 hours of heart or rollypop.

Bin_Kasnid

Same here. A rep finally did contact me and said they could not give me the unlimited lives I paid for but would substitute gold bars. Never said how many and two days later nothing has shown up.

I have this problem too have posted two questions and no resonse at all owed 24.99 as got nothing no gold bars no extra lives complete rip off

Johnny_Ryall

RatTerriersRock, Won-yong cho, Bin Kasnid & Jane Thom. Thank you for your comments. I will look into this for you.

Josseppi22

I have this problem too. I bought 2 x packages and no lollipops or unlimited play.

Kay_Tree

Hello Sue. I will look into this for you.

Me too! Whats going on here???!!! Is the issue going to be fixed or will we not be charged?

I also have this problem, but didn't get ANY of the items.
I've tried to email king about this 4 times, but keep getting unhelpful automated replies.
I'm really disappointed with king about this, and have requested my money back twice but to no avail!

I lost all boosters when game froze this morning. Agree it is becoming a rip off. Cannot get a response only automated email to cometo forum.

I just had the same issue. Sent an email and the auto reply sent me here. I received the gold bars, wiping out all my other bars and then crashed. It even gave me a message upon restarting to enjoy my purchase...... Clearly this is a bug, but what's going to be done about it???

Still happening. Did the same to me this.morning and squat is being done.

RatTerriersRock, Won-yong cho, Bin Kasnid & Jane Thom. Thank you for your comments. I will look into this for you.

But i have sent you order numbers over a week ago now and no response seems like when you actually have to refund money you just stop communicating

Has anyone actually gotten a refund i got to the point where i gave them order numbers and now there's been no response for over a week so would love to know has anyone really had this problem solved

Won-yong_cho

I gave them all information about 3 weeks ago. They respond me a week after saying giving me a more gold bar and booster pack but I didn't get any or refund. And they don't even answer anymore.

No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.

Hi Jane, kindly get back to me with the requested details. Thanks

No one on here says they have actually received a refund its disgraceful that a company this big can rip off people so badly and there is no one who can help. Not one person as said they got anything back its a total scam.

I have same problem today ;( could you please fix it as soon as possible or refund my mo ey ? Thank you

Hi Pietro Helleshi,

Sorry to hear you did not receive your items. Thanks for getting back to us with the requested details so we can solve this matter.